AWS
Seattle, WA
Senior UX Designer
Mar 2026 – present
UX Designer II
Jun 2022 – Mar 2026
Lumina
- Conceived, designed, and built a system that classifies customer feedback across more than 50 AWS services with large language models on Amazon Bedrock. Self-initiated, and built largely on my own.
- Replaced weeks of partial, manual reading with every comment classified in minutes, across in-product feedback, support tickets, internal channels, and AWS re:Post.
- Architected it as a set of foundational capabilities (classification, prioritization, trends, and search over one shared record) designed to feed the agent-native tools that designers, product managers, and engineers increasingly work in. Serverless and event-driven on Step Functions, Lambda, DynamoDB, EventBridge, and S3.
- Use has grown from the design team to engineering and product partners, with more teams onboarding their own data sources. Shared the work in several design talks and internal conferences.
Database developer tooling
- ElastiCache connectivity: designed setup flows with contextual code samples and one-click CloudShell access, cutting setup from hours to minutes and removing the main barrier to getting started with caching.
- Aurora I/O-Optimized: led UX for the feature's launch; it reached 30% adoption within its first year, the fastest-growing feature in Aurora.
- RDS pricing: designed and validated a pricing-transparency vision adopted into the roadmap; the improvements so far cut pricing-related feedback tickets by 35%.